SUPPORT

Do you ship internationally? How much does it cost?

Yes! We ship all across the globe through the United States Postal Service, FedEx, UPS, and DHL Express. Shipping quotes are calculated at checkout based upon your geographic location, the order's total weight and the box size utilized to ship the order. For this reason, we cannot accurately quote shipping rates via email.

There are a few items that we are unable to ship internationally, including iron fallout removers, and most solvents. Country-specific restrictions may also apply. If you have any questions about shipping internationally, please reach out to us at inspirecarcare@gmail.com

Can I use a carrier outside of your network?

We are only able to ship items through the United States Postal Service, FedEx, UPS, and DHL Express. We cannot ship items through independent carriers, nor can we initiate shipments without an order being placed through our online store.

How long will it take to receive my order?

Orders - including in-store pickup orders - are fulfilled in the order they are received. Order delivery times will vary based on your chosen shipping method and your location relative to our store location. Delivery time is calculated from the initial pickup scan by your selected courier. Delivery times cannot be guaranteed by Inspire Car Care once your order has been secured by your chosen courier. Inspire Car Care is not liable for shipping delays incurred by the carrier, regardless of the shipping method you chose. If you are in need of an item quickly, we strongly suggest choosing a shipping method that reflects the delivery date you desire, plus one day of buffer.

All orders must be placed by 2:00PM EST Monday-Friday and by 11:00PM EST on Saturday to ship on the same business day.

You can check your order status at any time by using the tracking number attached to your order. For the most up to date information, please utilize the Track Your Order Button we have on the support page.

Will I have to sign for my package?

Signatures are not required for items or orders that fall below a certain value threshold. The driver will usually leave the package, unless there has been an increase in the number of delivery issue claims in your area. We can activate “no signature required” on the order at your request. If you request “no signature required," Inspire Car Care and your selected courier assume no further liability for missing or lost packages. Items shipped by DHL and some other International Shipments may require a signature upon arrival. If you would like your package to be released without signature, you must do so within your courier's tracking portal.

Is tracking information provided?

Yes. You will receive a tracking number via email when we fulfill your order. Tracking information is automatically populated once we have purchased a shipping label for your item via your chosen carrier. Tracking information can be accessed within your account in the "Orders" section.

Why didn’t I receive tracking information?

Check your spam filter; sometimes our emails will be automatically filtered by your email host. Ensure that the email address you provide us in your account creation and/or checkout process is correct/active.

Can I correct my address after an order is placed?

If your shipping address is incorrect on your order, please call us as soon as possible at 240-850-0160 and request an address change prior to the item being shipped. Some couriers charge for re-directed packages after they have been shipped. There is no charge for us to correct the address before the package has been shipped. However, we cannot guarantee that the courier will allow changes free of charge once a label has been created. Inspire Car Care is not liable for incorrect address submissions, and packages delivered to an incorrect address as a result of customer address input cannot be recovered at the expense of Inspire Car Care

Do you ship to PO Boxes, APO and FPO addresses?

Yes, we ship to PO boxes, APO and FPO addresses; available shipping options for these particular address formats will automatically be shown for you at checkout.

What happens if my package is stolen, lost or mis-delivered by the courier?

Inspire Car Care is not responsible for the theft of packages from your property and orders claimed as stolen should be reported to your local authorities and/or your chosen shipping courier.

Customers are encouraged to file "Lost Mail" or "Lost Package" claims with USPS, UPS or DHL if a package is believed to be mis-delivered or lost. Claims can be filed directly from the order tracking package on the respective courier's website.

What is your return policy?

NOTE: Chemical/liquid items in which the cap or seal has been opened are not eligible for return under any circumstances. Likewise, items that have been removed from the original packaging, microfiber products that have been washed, tools that have been modified or otherwise been used in any capacity are not eligible for return under any circumstances.

Items must be returned within 30 days in like-new condition with undamaged original packaging. Returns must be sent to 415 S. Conococheague St, Suite #300. Williamsport, MD 21795, and must include either a copy of your packing list, or another document listing your name and order number.

All orders made with free shipping offers will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold, the remaining items and returned items will be billed for the normal shipping charges.

The cost of the returned items, less the shipping charges, will be credited via the payment method used. It may take 5-7 days for your bank to process the credit.

All items that are returned for a refund due to no fault of Inspire Car Care will be charged a 15% restocking fee or if you opt to receive store credit the restocking fee will be waived.

If you have received a leaking, damaged or defective item, please contact us immediately at 240-850-0160 and we can rectify the situation once visual confirmation of damage has been received.

Who pays for return shipping?

Inspire Car Care covers the return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid courier label to return the product(s) to us in this situation.

Examples include:

- Items that are leaking, dented, or otherwise damaged; we do ask that customers email inspirecarcare@gmail.com with photos of the damaged item(s) to obtain a replacement.
- The incorrect product or incorrect size was included in the order; again, we ask that customers email inspirecarcare@gmail.com with photos of the incorrect item to obtain a replacement or replacements.
-The product does not function as intended by the manufacturer, when used within specifications and by following prescribed procedure in the usage of the product

Items returned for reasons other than manufacturing defects or a Inspire Car Care error will not be provided with a pre-paid return label.

This policy specifically applies to, but is not limited to the following reasons for return:

- Returning an item or items due to dissatisfaction with product attributes that are clearly communicated in the product's photos or description (color, scent, viscosity, size/volume, etc.)
- Items that were not used strictly according to the manufacturer's directions or in a reasonably similar manner.
- Changing one's mind about an item or an order after the order has already been transferred to the shipping courier of choice The item(s) arrived late due to courier error The item was unused or unopened beyond 30 days from the order submission date